Frequently Asked Questions

FAQs
ORDERING & PAYMENT

You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive an order summary to your email. Order summary will also be stored to your account.

You can also easily make reorders afterwards by clicking the “reorders” button on any of your previously made orders. After clicking the “reorder” button the cart will open and you can change quantities or products.

Speeding up the process. By ordering online you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.

Traceability: You will have easy access to all of your previous orders any time you want.

Reordering: you can make a re-order anytime based on your previous orders by only couple of clicks. This will save time and effort as you don’t need to go through all the documents and emails from the past.

You can pay for your orders using the following modes of payment.

1.Credit and Debit cards(VISA/Master card/ Maestro Card)
2. Net Banking
3. UPI (Google Pay, Phone Pe, BHIM, Paytm, Amazon Pay etc.)

Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should be, but you still can’t make the payment, please contact sales@cottagewellness.in notify us about the problem. We can manage the order manually.

Sign in to your account and go to “my account”. On “my account” you can change all your contact information.
Delivery charges are dependent on the shipment requirements. You can see the shipping fees on the checkout process before the payment is made.
If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact sales@cottagewellness.in
If you have question regarding our online store (ordering, account questions, technical questions), please contact sales@cottagewellness.in
If you want to return a product, please contact sales@cottagewellness.in
SHIPPING & DELIVERY
We will send you the tracking code of the shipment when the parcel has been sent.
Shipping time will be confirmed on the order confirmation document.
Shipping costs are dependent on your location and products on your order. Our online store shows the shipping fee and shipping cost automatically on the checkout.
You can easily change your shipping address on your account. You just need to login and click “my account” – account Details and “edit”. You can also change the shipping address during the checkout process if you need. Just click “edit” below “shipping address”.
ACCOUNT & PROFILE
Go to this page https://www.cottagewellness.in/my-account/ and click “Register”, then just fill in all the needed information and click “Register”. After submitting the form, your account will be confirmed and you will be notified.
You can retrieve your password by clicking “Lost Your password?”. Instructions on password retrieval will be sent to your email.
You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.
You can easily change all your information on your account. Go to login page and log in, then click “my account” – account Details and “edit”. Here you can change all your contact information.
Our web store is secured with SSL certificates. This means the information you input is encrypted and it will not be available for third parties.

Still have any questions?

Just send us your questions or concerns by sending a message and we will give you the help you need.