For domestic buyers, orders are shipped through registered domestic courier companies and /or registered parcel service by India post only. The Pin code decides the serviced area by the courier companies or India Post. Accordingly the service of the respective partner will be chosen. 

Orders are shipped within 7 working days or as per the delivery date agreed at the time of order confirmation. It allows the customer to cancel their order in 3 hours. The shipment is dependent on the Pin code it needs to reach. The delivery of the shipment subject to Courier Company / India Post office norms. 

Cottage Essentials is not liable for any delay in delivery by the courier company / India Post authorities. Cottage Essentials guarantees to hand over the consignment to the courier company or India Post authorities within 7 working days from the date of the order and payment. The delivery date agreed at the time of order confirmation, whichever is the earliest.

Delivery of all orders will be to the registered address of the buyer as per the credit/debit card only at all times(Unless specified at the time of Order). The delivery may mismatch due to incorrect address and Pin code. Cottage Essentials is not responsible for the address errors. 

Cottage Essentials maintains high standards in packaging. Cottage Essentials is in no way responsible for any damage to the order while in transit to the buyer. 

International shipping needs additional permissions and licenses. We are not doing any of the international shipping now.

Delivery Time

• 2-3 days – For Hydrabad Local
• 4-7 days – For Outside Hydrabad
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Payments

Cottage Essentials uses Razorpay, Cashfree and other online payment systems for fast, easy and efficient secure payments. All major credit cards / debit cards / UPI etc are accepted.

Any payment related issues need to be sorted out with the payment gateway or the customer bank. Cottage Essentials is responsible only when the payment is captured into the Cottage Essentials account.

Communications policy

Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services, you may contact our customer care at cottageessentialshyd@gmail.com

Cottage Essentials picks the e-mail ID provided by the customer to communicate. If the customer provides the incorrect e-mail ID and the message reaches other than the customer, Cottage Essentials is not responsible for the privacy of the customer.

Anyone who receives e-mail communications without placing an order with Cottage Essentials due to incorrect mail ID provided, needs to be inform Cottage Essentials within 24 hours. Cottage Essentials will ensure to correct the e-mail ID within 72 hours.

Disclaimer

The product will be delivered for all urban areas in India serviceable by major courier agencies. For remote/rural areas the product will be sent by local couriers / Indian Speed Post and may take more time. 

Service on Holidays

Cottage Essentials doesn’t provide services on all religious festivals and national holidays. The shipping and deliveries do not happen on these days.