Refund policy

Cottage Wellness is a brand of Cottage Essentials, Hyderabad ("the Company"). In this policy, "the Customer" means the person who places an order on www.cottagewellness.in. The Company's oils, foods and personal care products are made in small batches, and the Company aims for every order to reach the Customer in good condition. This policy sets out what to do if something goes wrong.

Cancellations

The Customer may cancel an order for a full refund at any time before it is dispatched. To cancel, the Customer should send a WhatsApp message to +91 97016 22255 with the order number as soon as possible. Messages should be sent from the billing or delivery phone number given on the order. If a message comes from a different number, the Company may ask the sender to confirm some order details before proceeding. Once an order has been handed to the courier, it cannot be cancelled.

Damaged, leaking or wrong items

If an order arrives damaged, leaking, or different from what was ordered, the Customer must inform the Company by WhatsApp on +91 97016 22255 within 48 hours of receiving the package. Messages should be sent from the billing or delivery phone number given on the order. If a message comes from a different number, the Company may ask the sender to confirm some order details before proceeding. The message should include the order number and clear photos of the product and the outer packaging. Once the Company has checked the details, it will refund the affected items, and the Customer is welcome to place a fresh order. If the Company needs the item back, it will arrange and pay for the return.

Returning unopened items

A Customer who changes their mind may return a product provided it is unopened, with its seal intact and in its original packaging. To do so, the Customer must:

1. Inform the Company by WhatsApp on +91 97016 22255 within 48 hours of receiving the package, quoting the order number. Messages should be sent from the billing or delivery phone number given on the order. If a message comes from a different number, the Company may ask the sender to confirm some order details before proceeding.
2. Send the product back within 7 working days of receiving the package, using a courier that provides tracking, and share the tracking number with the Company.

Return address: Cottage Essentials, 9-1/1 Srisailam Highway, Exit 14 ORR, Sreenagar, Ranga Reddy District, Telangana 501359

The cost of return shipping is borne by the Customer, and the product remains the Customer's responsibility until it reaches the Company. Once the Company receives the item and confirms that it is unopened and undamaged, it will refund the product price. The original shipping charge is not refunded. Requests made after 48 hours, or items sent back after 7 working days, cannot be accepted.

Items that cannot be returned

Because the Company's products are food and personal care items, products that have been opened or used cannot be returned, for reasons of hygiene and safety. Natural products can vary slightly in colour, aroma and texture from batch to batch. This is normal and is not a defect.

Refunds

Approved refunds are made to the original payment method. The Company initiates the refund within 5 working days of approval. It then usually takes a further 5 to 7 working days to reach the Customer's account, depending on the bank or payment provider.

Failed or duplicate payments

If money is deducted from the Customer's account but the order is not confirmed, the amount is normally reversed automatically by the bank or payment provider within 5 to 7 working days. If it is not, the Customer should raise the matter with their bank, as banks act only on a request from the account holder. The Company will confirm whether the payment reached it and provide any transaction details the Customer needs to support the request.

Contact

WhatsApp: +91 97016 22255
Email: cottagewellness@outlook.com
Cottage Essentials, 9-1/1 Srisailam Highway, Exit 14 ORR, Sreenagar, Ranga Reddy District, Telangana 501359