Shipping policy
In this policy, "the Company" means Cottage Essentials, trading as Cottage Wellness, and "the Customer" means the person who places an order on www.cottagewellness.in.
Delivery area
The Company delivers across India through courier partners. It does not ship outside India at present. If the Customer's PIN code is in an area that the Company's couriers do not serve, the Company will contact the Customer to arrange an alternative or a full refund.
Dispatch
The Company is a small producer based on the outskirts of Hyderabad and packs every order itself. It aims to hand each order to the courier within 3 working days of payment. Working days are Monday to Saturday, excluding national holidays and major festival days.
Because of the Company's location, courier pickups are not available every day, and occasionally this can delay dispatch by a few days.
Delivery time
After dispatch, delivery usually takes:
- Telangana: 3 to 5 working days
- Rest of India: 5 to 8 working days
These are estimates. Deliveries to remote areas, or during bad weather, festivals or courier disruptions, can take longer. If an order is delayed, the Customer may contact the Company, which will follow it up with the courier.
Shipping charges
Shipping is charged according to the total packed weight of the order and the state it is delivered to. The exact charge is shown at checkout before payment and includes GST.
Orders above 10 kg
For orders above 10 kg, the Customer should contact the Company by WhatsApp on +91 97016 22255 for a bulk shipping quote.
Tracking
When an order is dispatched, the Company sends the courier name and tracking number to the email address or phone number given at checkout.
Delivery address
Orders are delivered to the address entered at checkout, and the Customer is responsible for checking that the address, PIN code and phone number are correct. Any mistake should be reported straight away by WhatsApp on +91 97016 22255, from the billing or delivery phone number given on the order. An address can be corrected only before dispatch. If a parcel is returned to the Company because the address was wrong or nobody was available to receive it, the Company will contact the Customer to arrange re-delivery, and a second shipping charge will apply.
Damaged or missing items
Every order is packed carefully. If an order arrives damaged, leaking or incomplete, the Customer must inform the Company by WhatsApp within 48 hours of receiving the package. Full details are in the Refund and Returns Policy.
Contact
WhatsApp: +91 97016 22255
Email: cottagewellness@outlook.com
Cottage Essentials, 9-1/1 Srisailam Highway, Exit 14 ORR, Sreenagar, Ranga Reddy District, Telangana 501359